Product Returns Returns Policy

We have a 14-days return policy. If you are not fully satisfied with your purchase from Kopi Rover, you can request a return within 14 days after receiving your item.

All items on SALE are not eligible for refunds, returns, or exchanges.

For products purchased from a distributor or marketplace site, the respective returns policy will apply. Please contact them directly for more information. Products purchased from an unauthorised retailer will not be covered by our Returns Policy.

Returns Process

Step 1. To initiate your refund request, please visit our Help Center to ensure your return eligibility. Alternatively, contact our customer support team at support@kopirover.com. Be sure to include: (1) Your name, (2) Order Number, (3) the product(s) you wish to return, and (4) a brief summary of your reason for return.

Step 2. If your return request is approved, you can return your parcel to us using your local postal service or a courier. (Kindly note that we do not cover the cost of return shipping and cannot take responsibility for items lost in the return transit. We also highly recommend having this sent on a tracked service).

Step 3. Please download, print off, and complete a returns form and ensure that the returns form is enclosed with your goods. Please mark 'Returned Items' clearly on the outer packaging and indicate it on any customs declaration form (if any).

Enclose the completed Returns Form with your goods, and return to the following address:

Kopi Rover (Returns Department) 

286 Onan Road

Singapore 424669

Your returned parcel receipt must show our returns address as the destination. If it does not, kindly submit (1) a return tracking number, or (2) a photo of your parcel clearly labeled with the returns address.

Refund

We will notify you once we've received and inspected your return, and let you know if the refund was approved. We may take up to 5-10 business days to process your refund to the original payment method upon receiving the returned parcel.

We reserve the right to track return details and refuse returns if we believe that a customer is likely to take advantage of our returns policy.

Partial Refund

Kopi Rover is unable to provide a full refund on orders marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfil customs payments or pick up orders held by the courier. These orders are eligible for a 50% refund upon reaching our warehouse, and the original shipping fees are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

The Kopi Rover Limited Warranty.

Warranty Policy

Kopi Rover warrants the product listed below to be free from defects in workmanship and material for the applicable Warranty Period.

If a defect occurs under normal circumstances during the warranty period, we will repair or replace the defective product or part. We may not be able to replace limited edition or discontinued products. In such cases, we will notify you and warranty such products with an equivalent model based on availability.

If your warranty request is approved, the coverage under this Limited Warranty shall continue for one month following the replacement receipt or the remainder of the original warranty period, whichever is greater.

Warranty Process

To initiate your warranty request, please visit our Help Center to ensure your warranty eligibility. Alternatively, contact our customer support team at warranty@kopirover.com. Be sure to include: (1) Your name, (2) Order Number, (3) the product(s) purchased, (4) the name of the seller (if the product was purchased from an authorised Kopi Rover retailer), (5) proof of product purchase, (6) product purchase date, (7) a brief description of the problem experienced along with a photo (or video).

If your warranty request is approved, we will send you an email to inform you of your request process. We generally will notify you of our decision regarding your warranty claim within 5-7 business days.

Warranty Disclaimer, Exclusions, and Policies.

There are no express warranties other than the Kopi Rover Limited Warranty provided on this page. This Limited Warranty does not apply to defects or failures caused by (1) normal wear and tear; (2) accidents; (3) misuse (including failure to maintain the product in accordance with the user guides); (4) neglect; (5) disassembly; (6) alterations; and (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the product, and thermal or environmental conditions, or (8) other circumstances beyond our control. This warranty does not apply if you purchased your product other than from our website or an authorised retailer.

Last Updated: 3 June, 2023